shipping & delivery

shipping & delivery

discrete packaging

Your privacy is important to us! Therefore our packaging is very discrete and handled with care.
The outside of the delivery box does not reveal its content or our company name or logo.

For deliveries within the EU: the non-revealing box only shows the address label and name of the receiver, our companies initials and address.
For international deliveries: the non-revealing box shows the address label and name of the receiver, our companies initials and address.
For customs HS/GN-Codes [9021 39 90/3910 00 00] are used and displayed on the box with the description: Silicone Product, Manual Production. The required invoice and packing slip are in a separate envelope and display product codes instead of product names.
* If you have any other concern in regards to your privacy, don’t hesitate tocontact us!

delivery time 

We know that you can’t wait to receive your product! This is why we try to keep our delivery times as fast as possible. We aim to dispatch all orders within 4 weeks. Of course you are notified once your product is ready to be shipped. Depending on your destination and the delivery method it will be delivered to you between 1 day & 2 weeks. Delays of delivery due to transport services may occur and are to be directed to the chosen delivery company.

However, our delivery time is an indication and not a guarantee, because there may occur times in which we are more busy than usual. When the production of a product is estimated to be longer than 4 weeks we will update the estimated waiting-time regularly on our product page. 

delivery service

We work with a variety of external delivery parties. The delivery party is indicated during checkout.
Delays of delivery may occur due to COVID-19 and around holidays.
PostNL – NL – to NL: 1-2 working days.
PostNL – NL – to EU & USA/Canada: 1-10 working days check their schedule for time estimates per country
DHL – NL – to Europe: 1-8 working days. check their schedule estimates per country
DHL – NL – to USA/Canada: 2-4 working days

destinations

We currently deliver to the Netherlands, a variety of EU countries, USA & Canada.
For deliveries to other countries not visible at checkout – please contact us via our contact form

damages & complaints

If the package of a delivered product is opened or damaged, do not accept the package by the delivery service!
Instruct the carrier to return it to its sender and contact us immediately. 
We are not liable for damaged shipments that are accepted from the carrier. 
We send all prostheses insured. In case a package gets lost during shipment,
complaints are directed towards the delivery service and subject to their investigation. 

Visit our Terms & Conditions page and the Algemene Voorwaarden for all conditions applied to delivery, complaints & returns

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